ERGO Kundenportal
Winner
Excellence in Brand Strategy and Creation
Brand Communication – Digital solutions & Apps
Details
The ERGO customer portal enables our customers to interact with us at all touchpoints. It serves as a central point of contact for various concerns. With numerous contact options, it offers direct communication with ERGO sales agents. Customers can send messages to or make appointments with their ERGO sales agent online. With the one-click online application, we have built a strong foundation for digital and efficient communication - a pioneering innovation in the German insurance market.
The Jury‘s Statement
With its customer portal, the insurance giant ERGO has revolutionised the way ERGO’s customers and consultants interact. By integrating functions such as direct messaging, online appointment bookings and, in particular, innovative online click completion, ERGO has achieved massive improvements in terms of user friendliness and efficiency. The digital platform, which offers seamless access and comprehensive solutions in every situation, clearly stands out from existing offerings on the market. ERGO not only exceeded customer expectations, but also marked a significant advance in the digital transformation of the insurance landscape.
