Kundenanliegen sofort gelöst - das ERGO Kundenportal als digitaler Gamechanger
Winner
Excellent Brands
Digital Service Portals and Platforms
Details
The ERGO customer portal revolutionizes customer service with instant and digital solutions. Users can quickly and easily register via an app and address their concerns in just a few clicks using automated processes. This innovative portal significantly enhances the customer journey and provides an efficient platform for the swift resolution of customer issues.
The Jury‘s Statement
For many customers, insurance service is still shaped by effort and media disruptions. ERGO systematically advances this touchpoint with its customer portal: registration, submission, review and payment are combined into a seamless digital process with clear user guidance across web and app. The design reduces complexity, while the implementation integrates automated workflows meaningfully into the service. The result is a portal that does not explain the brand promise, but delivers it at the actual moment of use.
